Kristina, in Mr. Jake’s class, is quite docile. She never disrupts class and does little socializing with other students. But despite Mr. Jake’s best efforts, Kristina rarely completes an assignment. She doesn’t seem to care. She is simply there, putting forth virtually no effort.

Sara is a pleasant girl who participates in class activities and does most, though not all, of her assigned work. She cannot seem to refrain from talking to classmates, however. You have to speak to her repeatedly during lessons, to the point that you often become exasperated and lose your temper. How would Gordon deal with Sara’s misbehavior?

Joshua, larger and louder than his classmates, always wants to be the center of attention, which he accomplishes through a combination of clowning and intimidation. He makes wise remarks, talks back to the teacher, utters a variety of sound-effect noises such as automobile crashes and gunshots, and makes limitless sarcastic comments and put-downs of his classmates. Other students will not stand up to him, apparently fearing his verbal and physical aggression. You, his teacher, have come to your wit’s end. How would Gordon deal with Joshua?

Tom has appeared to be in his usual foul mood ever since arriving in class. On his way to sharpen his pencil, he bumps into Frank, who complains. Tom tells him loudly to shut up. You say, "Tom, go back to your seat." Tom wheels around and says heatedly, "I’ll go when I’m damned good and ready!" How would Gordon deal with Tom?

Describe how you would use the problem-solving process with your English class if they expressed concern about having too many projects, papers, and other assignments due at about the same time.